FAQ
Commonly Asked Questions about Thrive
Who are Thrive patients?
Thrive accepts patients ages 18 and older without regard to their prior conditions or medical history.
Who are Thrive Doctors?
Membership Questions
Are the Doctors board certified?
Yes, all Thrive doctors are board certified.
How does membership work?
Thrive charges an annual membership fee. There is also a one-time registration fee upon initiation of your membership which is NOT repeated annually. Thrive membership ensures that there are no additional charges for office visits, virtual care, or any other communication with your doctor. There are no co-pays.
What services are covered by the annual fee?
- Initial visit to your doctor to complete a comprehensive review of your medical history and to perform a physical examination. During this visit, you and your doctor will collaborate on developing your plan of care.
- All in-person office visits and virtual visits via the secure, HIPAA certified platform that we use in our practice.
- Sick visits as needed.
- Follow up visits as needed.
- Management of chronic conditions and associated office visits.
- An annual comprehensive physical with associated routine blood tests included.
- Women’s Health Care including breast exams and pap smears.
- Coordination of medical care with your specialists.
- Tests completed in our office, also known as Point of Care (POC) testing, with immediately available results.
- ECGs as needed.
- An annual comprehensive physical.
Do you take insurance?
Thrive does not accept insurance payment for our medical services. Rather, our stated services are covered by the annual fee.
Do I need to keep my insurance?
Yes! Your insurance will be billed directly for lab work that is not part of a physical, vaccines administered in our office, any diagnostic testing not done in our office, specialist visits, emergency room visits and hospitalizations.
How and when can I communicate with my doctor?
You may reach your Thrive doctor directly during regular office hours via phone, text message or use our HIPAA compliant messaging system. You can also reach your doctor directly after hours for emergency care.
Will it be difficult to see my doctor in a timely fashion?
No, your doctor will be accessible and appointments will be readily available. Each doctor will have a limited number of patients in her panel in order to ensure that we can provide specialized care to each and every patient.
Appointment Questions
How and when can I schedule appointments?
Appointment scheduling is available by phone call, by sending us a message on our secure practice app, or through MyChart. Appointments are available on your time – same day or next day availability is typical. Ample time is allotted for appointments.
Will you have access to my medical records and will medical records generated in your office be available to my other doctors?
Yes. Thrive will use the EPIC electronic medical record (EMR) system. If you have been a patient at Northwestern Medicine, all of your medical records will be available to Thrive.
If you have been seen at another institution that uses EPIC (NorthShore University Health System, Rush University Medical Center, Loyola University Medical Center, Amita Health, Advocate / Lutheran General Hospital, Mayo Clinic and many more), it is likely that Thrive will have access to your records via the “CARE EVERYWHERE” portal in Epic.
What about emergencies?
Part of our mission at Thrive is to keep patients out of the emergency room by providing timely and appropriate care, but emergencies do happen. Thrive patients can receive emergency care at any facility in which they have coverage and Thrive doctors will be available for consultation with any emergency care physicians. Emergency care will be billed by the facility which you were seen.
With which hospitals are Thrive doctors affiliated?
We are on the Medical Staff at Northwestern Memorial Hospital and Northwestern Lake Forest Hospital.
If I am hospitalized, how will you continue to participate in my medical care?
Thrive doctors will coordinate closely with the inpatient (hospitalist) team at the institution where you are admitted. Our privileges at Northwestern facilities, our shared medical record, and our long-term relationships with these hospital teams, this coordination is seamless if hospitalized at an Northwestern Medicine facility.
Do you make house calls?
Thrive doctors do not make house calls.
Where is Thrive located?
Thrive is located at 400 Skokie Blvd, Suite 405 in Northbrook, Illinois. Our offices have been tailored to our mission to provide the highest quality care in a professional and welcoming environment. There is ample free parking as well as dedicated parking spaces close to the entrance for patients who need this accommodation.